FAQ's - Your First Visit

How do I make an appointment?
Appointments are made by calling our office at (970) 949-3350. Our fax number is (970) 797-1245. You or your referring physician can call to set up the appointment. Either you or your physician will need to provide IPS with the necessary information to set up the appointment. Appointments are made during our office hours only, which are Monday-Friday, 8am-12noon and 1pm to 4:30pm.

What do I need to bring to my appointment?
For your first appointment with IPS, you will need to bring your medical records from your referring physician, any MRI or CT scan films, your insurance card and a list of questions you wish to ask the physician. If your insurance requires you to have a referral, you are responsible for contacting your primary care physician to obtain that referral prior to your visit with IPS.

How long will the appointment last?
You should plan on an hour for your evaluation, and 30 minutes for a follow-up visit. If you have an appointment for an injection, please allow 4 hours from arrival to departure from the surgery center. There will be paperwork to be completed at your initial evaluation, so please plan to arrive 15 minutes prior to your appointment time. The surgery centers are independent of IPS and therefore, they will have paperwork to be completed each time you visit, so please arrive at the time given to you by the surgery center during your reminder call.

What type of insurance plans do you participate with?
Please contact our office at (970) 949-3350 to see if IPS participates with your insurance plan.

Will you bill my insurance for me?
As a courtesy, IPS will verify insurance coverage for your visit and bill your insurance carrier. It is important that you understand that this is not a guarantee of payment for your services. It is very important that we have your correct information in order to bill the insurance carrier. Please understand that if your appointment is not approved by your insurance carrier, it will be canceled. Please call our office to inquire about self pay options.

Please be aware that we do not do bill for the surgery center and their facility fees. Any billing or collection issues regarding facility fees must be handled by the surgery center.

Do I need to pay my co-pay and deductible at the time of the visit or will you bill me?
According to the contract you have with your insurance carrier, co-payment and deductibles are due and payable at the time of service. We accept cash, check, Visa and Mastercard. It is possible that you will have a deductible and/or co-pay with the surgery center as well. Please contact the surgery center you will be visiting for deductible or co-payment details, or to speak with them about payment.

Where are you located?
CPS Colorado Pain Specialists has numerous locations in the Denver Metro area to accommodate your geographic needs. We share office space with other physicians in order to make this possible. You may not see our name on the office directory, but rest assured we are in the suite number listed on the location sheet attached. Any questions you have on location, maps or directions, please visit our website at www.painsolutions.biz or contact us at (970) 949-3350.

Medications
Medications prescribed by the physicians of IPS will be the only medications managed by IPS. Medications received by your other treating physicians will need to be obtained by them. Medication refills require a scheduled appointment with the physician. Walk-in visits for medication refills are not allowed. Medications will not be phoned in to a pharmacy, or faxed to a pharmacy. Medication refills will not be obtained on the phone or after hours. You are solely responsible for following the dosage of the medication prescribed by your physician. You are solely responsible for the safe keeping of your medication, to prevent loss or theft.